Shipping Policy – Osano Chocolate

Last Updated: 22-09-2025

At Osano Chocolate, we ensure your orders are packed with care and delivered to you in the fastest and safest way possible. Please read our shipping terms below.

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1. Order Processing

• All orders are processed within 1–3 business days after confirmation of payment.

• Orders placed on weekends or public holidays will be processed on the next working day.

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2. Shipping Methods & Timelines

We currently offer the following shipping options:

• Standard Shipping: Delivered within 5–7 business days.

• Express Shipping: Delivered within 2–3 business days (where available).

• Delivery timelines may vary depending on your location, courier availability, and other external factors.

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3. Shipping Charges

• Shipping charges are calculated at checkout based on delivery location and chosen method.

• Free shipping may be offered for orders above a certain amount (if specified in promotional offers).

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4. Tracking Your Order

• Once your order is shipped, you will receive a tracking ID via email or SMS.

• You can use this ID to track your shipment through the courier partner’s website.

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5. Delivery Areas

• We currently deliver across major cities in India.

• International shipping is available only to select countries. Customs duties/taxes (if applicable) must be borne by the customer.

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7. Delays in Delivery

• While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or holidays.

• Osano Chocolate will not be held liable for delays outside our control.